Refund Policy

You can request a refund within 14 days of purchase by emailing support@radialos.org from the email address used for your RadialOS account or Stripe checkout. This launch policy is intended to be simple and customer-friendly; it does not limit any non-excludable consumer rights you may have under applicable law.

Include your RadialOS account email, purchase date, Stripe receipt or checkout email if available, and a short reason for the refund request. For bug-related requests, include your operating system, RadialOS version, Ableton version, and what happened.

Approved refunds are returned through the original payment method using Stripe where possible. Bank, card, and Stripe processing times may vary, and it may take several business days for funds to appear. After a refund is issued, the related RadialOS license may be deactivated and device activations may stop working.

If you accidentally purchase more than one license for the same account, or if RadialOS cannot activate because of a verified licensing or service issue that we cannot reasonably fix, contact us. We may refund the duplicate purchase, help attach the license to the correct account, provide a workaround, or provide another remedy required by law.

RadialOS depends on Ableton Live, operating systems, plug-in formats, file locations, permissions, and other third-party behavior. If a third-party update or policy change breaks RadialOS, contact support. We may attempt a fix, workaround, update, replacement feature, or refund where required by law. Outside the 14-day refund window, refunds for third-party breakage are assessed case by case unless applicable consumer law requires a different result.

A refund may be declined if the request is outside the refund window, the purchase cannot be verified, there is evidence of abuse, or the issue can reasonably be resolved through support. This does not limit any non-excludable rights you may have under applicable consumer law.

If you open a payment dispute or chargeback, we may suspend the related license while the dispute is reviewed and may provide Stripe, card networks, banks, or payment providers with relevant purchase, account, license, activation, support, refund, and communication records. Repeated refund abuse, fraudulent activity, or attempts to keep using RadialOS after a refund may result in license deactivation or account restriction.

If RadialOS is faulty, not as described, or cannot be made to work as promised, contact us. We will assess the issue and may provide troubleshooting, a fix, replacement access, or a refund where required by applicable consumer law.

If you are having trouble with activation, device limits, downloads, or billing, email support@radialos.org and we will try to resolve it before a refund is needed.